Med Spa Policies.

At MUSE, we understand that sometimes life happens and causes us to miss out on our me time. If for any reason you need to cancel or reschedule an upcoming reservation, our front desk team will work with you to find the best date and time to accommodate this change. Please read the following information carefully regarding our other policies.

Making your Reservation

When making a reservation with us, a credit card must be on file. This card is not charged prior to your reservation, this is simply used to reserve your service and is required upon making your reservation.

Spa Policy

We understand that many of our clients are parents and sometimes cannot leave their children at home while you enjoy some much needed time to yourself. In this event we do allow children within our salon, however they must be accompanied by an adult. This means minors cannot be left in our waiting area unattended. There are certain services we cannot accommodate children for as well, as the duration is too great and the requirements of the service do not allow us to make that accommodation.

If you have any of these reservations scheduled with us and are no longer able to make it to your service, please call us as soon as possible as we do require a 24 hour notice to cancel any reservation. 

Late Arrivals

Please arrive 5-10 minutes prior or at the start of your service time. Time is very important and late arrival for an appointment may result in an adjustment to your service. If we must shorten the appointment, you will still be charged the total amount for the service booked. If you are more than 15 minutes late for your appointment, we may have to reschedule your appointment at a later date.

Refund Policy

Products: All of our products at MUSE Med Spa are top of the line quality. With this in mind, all products sold are final sale.

Services: Our employees delight themselves in providing you with exceptional service and excellent customer care therefore at MUSE Med Spa we do not issue refunds on services. However, should you have any questions or concerns about the service you have received in the salon, please notify us within 48 hours of your service and send photos. If you are not satisfied with the work performed, we require that you return to the salon so that the service done can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the service provider who performed the initial service, adjustments are made available to you at no cost only within two days of the initial service. 

Cancellation Policy

If for any reason you need to cancel an upcoming reservation with us we require at least a 24 hour notice prior to cancellation. If the cancellation falls within less than a 24 hour window, we reserve the right to charge the credit card on file a $25 charge for any booked service, and/or $50 charge for Laser, Botox/ Dysport, and/ or a $100 charge for Filler, Sculptra, Morpheus8 or CoolSculpting service.

This charge will go towards your next reservation with us so long as you pre-book your next service within a 28 day window and must be mentioned when rescheduling. If the service is not re-booked within this time, this will result in forfeiture of this charge. In the case of a no-call no-show incident without being charged a fee, we will not be able to book your next service unless it has been paid in full.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.